Data Deletion Instructions
You can request deletion of personal information associated with your MotivePilot account, including eligible data received through supported connected platforms such as Facebook or Instagram.
If your MotivePilot account includes a connected Facebook, Instagram, or other social account, disconnect it from the available integration controls. You may also remove MotivePilot from the connected-app settings provided by the third-party platform.
Email support@motivepilot.com from the email address associated with your MotivePilot account. Use the subject MotivePilot Data Deletion Request and identify the account or connected social profile you want removed. Do not send passwords, access tokens, or payment-card information.
We may need to verify that you control the account before deleting information. After verification, we will delete or de-identify eligible account data, stored connection information and tokens, and other personal information associated with the request, subject to legal, fraud-prevention, security, billing, and record-retention requirements.
Deleting MotivePilot data does not automatically delete information retained independently by Facebook, Instagram, Stripe, or other third-party services. You may need to use those providers' own account or privacy controls for data they retain separately.
Timing
We aim to review verified deletion requests promptly. Some records may be retained for a limited period when necessary for legal obligations, security, fraud prevention, dispute resolution, or financial recordkeeping.
Questions
For questions about deletion or privacy, contact support@motivepilot.com.